Global contract logistics specialist, DHL Supply Chain today launched its latest offering – the India Fulfilment Network (IFN) in Bangalore. This first-of-its-kind service has been rolled out to benefit the growing number of small and medium retail businesses that have seen a shift in their business models to online marketplaces, largely spurred by movement restrictions caused by the ongoing pandemic.
DHL’s strategically located sites, in proximity to the major urban centers, offer SMEs a multi-user network solution with access to its established services that would support them across the entire supply chain. This ‘plug and play’ model that provides end-to-end tracking and monitoring will enable merchants to directly sell their products across the whole country, leveraging DHL’s network without having to make huge investments in infrastructure and IT.
The IFN will help empower Indian e-commerce business models by providing access to omni-channel distribution capabilities across key markets. “Ultimately the IFN allows SMEs to take advantage of DHL’s scale in a way that is flexible and tailored to their needs,” said Vikas Anand, Managing Director, DHL Supply Chain India.
“We can support customers across the entire supply chain – from inbound handling and storage, pick and pack, last-mile delivery as well as handling returns, which will help accelerate and standardise delivery times for their end consumers,” he added.
Additionally, with its “Pay-per-use model”, the IFN also gives large retailers and big brands the option to de-risk their supply chains by having access to e-fulfilment hubs across the country, which would be in addition to their main distribution centers. This would ensure their sales and distribution channels are less impacted in case of local lockdowns.
DHL will invest more than INR 25 crores to further scale this network across major metros and state capitals in the country over the next 12 months.
Even before the pandemic, the opportunity in the e-commerce market in India has been evident and is expected to grow at a CAGR of approximately 27% by 2024, with a large number of sellers in various categories showing a keen interest in shifting to an omni-channel model. The e-commerce boom during the COVID-19 pandemic has further boosted online retail transactions across India, especially with government-imposed social distancing protocols and a resultant decline in customers at brick and mortar shops. Relatedly, the expansion of e-commerce and 3PL sectors is also fueling demand for warehousing, which is expected to increase at 160%.
The IFN is a launch pad curated for easing the B2C fulfilment process. It is a 360-degree supply chain solution for enterprises across sectors, allowing them to manage their immediate operations seamlessly in a fully online marketplace scenario. In addition to this, the IFN also offers transportation linkages to customers, providing last mile delivery services to further bolster their independent dot.com models.
DHL’s innovative approach will level the playing field between SMEs and multinational e-commerce giants who can afford to operate in multiple markets and commit to next-day deliveries - fast becoming the industry standard and an expectation of consumers. With DHL’s Radio Frequency (RF) enabled infrastructure along with a robust IT platform linked to marketplaces and delivery partners, organisations can also tailor the service to specific regions within the country, as well as scale up to match order volumes.
The Federation of Freight Forwarders’ Associations in India (FFFAI) held its 6th EC Meeting for the term 2021-23 on May 27 and 28 in Bengaluru. The meeting was attended by the Office Bearers and 28 Member Association representative of FFFAI from across the country, there were many issues discussed and updates provided concerning customs, CBLR, EDI, Service Tax/GST, logistics, air cargo, sea cargo, skill development,importance of social media which FFFAI has expanded recently, technology developments, etc. The special focus of the 6th EC meeting was the updates on forthcoming 24th Biennial Convention of FFFAI to be held from August 12 to 14, 2022 in Chennai with the theme LOGISTICS RESHAPE, EMBRACE AND SURGE IN THE DIGITAL ERA. At this EC meeting, FFFAI also implemented Digital Learning platform for members and next generation for e-learning. It has been decided that FFFAI would initiate FIATA eFBL here in India to benefit the trade, which empowers customs brokers, freight forwarders and logistics service providers. In addition, updates on the recently held FIATA HQ Meet was also provided by the concerned members of FFFAI. FFFAI members present at this EC meeting stressed upon enhancing productivity on ICEGATE for trade facilitation and Ease of Doing Business. The FFFAI members also urged for creating a dedicated portal for LSP integration. As regard to skill development initiatives, IIFF’s (training arm of FFFAI) past and forthcoming training programmes (both online and classroom/physical) for the entire logistics industry were presented at the EC meeting. In addition, FFFAI’s various initiatives on capacity building through technology/IT also discussed withadequate importance. Recent activities of FFFAI Women’s Wing including organising interactive meetings with Government of India officials and industry experts were highlighted at this meeting which drew huge appreciation from the members. The members committed to expand the activities of the Women’s Wing in all the 28 member association locations to empower/encourage the women logistics practitioners. At this EC meeting FFFAI has signed an MoU with the National Institute of Industrial Engineering (NITIE) with an objective of skilling the aspiring candidates looking for opportunities in the logistics sector. Notably, a special session was organised at this 6th EC Meeting where N Sivasailam, former Special Secretary (Logistics), Ministry of Commerce, Government of India was present to address the FFFAI members and highlight the recent initiatives of the government in strengthening the logistics infrastructure, thereby leading in increase of international trade through multimodal connectivity and faster cargo clearance. He projected the ambitious growth potential of the logistics industry in India with a strong collaboration between government and industry people. Also speaking on the occasion was Bani Bhattacharya, IRS, who interacted with members of FFFAI on various initiatives of CBIC for the trade facilitation without human intervention. FFFAI Chairman Shankar Shinde thanked all the 28 associations for their support and appreciated the contribution of CBIC/DG systems trade facilitation measures. FFFAI Member Associations are: 1. Ahmedabad Custom Brokers' Association2. Aurangabad Customs House Agents Association3. Association of Custom House Agents Thiruvanthapuram4. Bangalore Custom House Agents Association5. Brihnamumbai Custom Brokers Association6. Calcutta Customs House Agents Association7. Chennai Customs House Agents Association8. Cochin Customs Brokers' Association9. Coimbatore Customs House and Steamer Agents Association10. Custom Brokers Association Hyderabad11. Delhi Customs Brokers Association12. Goa Custom Brokers Association13.Indore Customs House Agents Association14. The Kakinada Customs Brokers Association15. Kandla Custom Brokers Association16. Kanpur Customs Brokers Association17. Ludhiana Customs House Agents Association18. Mangalore Customs House Agents Association19. Mundra Customs Brokers Association20. Nagpur Customs House Agents Association21. Nashik Customs House Agents Association22. Nadia Custom Brokers Association23. Pipavav Custom Brokers Association24. Pune Customs House Agents Association25. Rajasthan Customs House Agents Association26.Tuticorin Custom Brokers Association27.Visakhapatnam Cusotms Brokers' Association28.West Bengal Custom House Agents Society FFFAI welcomes Women in Logistics/Youth in Logistics to participate on FFFAI forums and also invites membership application form logistics service providers in industry as this is a big national and international forum to network.
Ecom Express Limited, India’s sole pure-play B2C e-commerce logistics provider as of the Financial Year 2024, has introduced a new brand identity, underscoring its commitment to customer-centricity. This rebranding reflects a focus on addressing specific customer needs, prioritising customer-facing metrics, and integrating innovative technology across its nationwide express logistics network. The goal is to enhance speed, agility, and network reach, ensuring a customer-focused approach. The rebranding includes a dynamic logo and a refreshed visual identity, symbolising Ecom Express’s pursuit of excellence. The new logo features a forward-moving arrow within a square, representing the company’s dedication to delivery. The letter "E" in the logo stands for Expression, Innovation, and Progress, while the bold magenta colour signifies bravery, self-expression, and strength. This vibrant magenta reintroduction reflects Ecom Express's renewed commitment to customers, partners, and team members, as the company aims to simplify and democratise logistics for all. Ajay Chitkara, CEO and MD of Ecom Express, elaborated on the transformation, stating, “Our refreshed brand identity reaffirms our customer-first approach as we continue to integrate technology and innovation to provide reliable, high-speed services with the widest network reach. This transformation also underscores our commitment to our employees and delivery partners, who are essential to our business.” The new logo embodies Ecom Express’s dedication to its core values, focusing on customer welfare and fostering a diverse, inclusive environment. This rebranding signifies a promise to redefine logistics through advanced technology, making life easier for all types of customers.
Delmos Aviation has transported the second lot of 300 units of oxygen concentrators from Russia to New Delhi for the Rajasthan state government. The consignment was airborne on an Aeroflot A333 aircraft (SU 232) and reached at 10:10 AM in New Delhi. The shipments were shipped by road and sent back to Swasthya Bhawan, Jaipur, Rajasthan Medical Services Corporation (RMSCL). RMSCL obtained oxygen concentrators from Russian companies together with Delmos Aviation. Delmos Aviation is procuring, transporting and supplying COVID-relied materials to the Rajasthan Medical Services Corporation with the mandate signed with the Rajasthan Government. There will shortly be two consignments with the remaining 800 oxygen concentrators. "We are ready to assist governments in the provision and delivery of any type of essential medical supplies, oxygen concentration and equipment as quickly as possible," said Dr Naveen Rao, Director, Delmos Aviation. "At this juncture, time-based deliveries are paramount. We can handle the airlift and deliver the shipment to the last point." In four lots, 100, 300, 450 and 400 units, a total of 1250 oxygen concentrations are ordered and continue to reach New Delhi in batches of shipments. On 14 and 16 May 2021, the remaining lots will arrive. Oxygen concentrators of Single flowmeter (0.5-10LPM Adjustable) and double flowmeter (0-5LPM Adjustable) are included in the delivery. The models are JAY-10A & LFY-I-5A. "The government of Rajasthan is working hard in this raging second wave of the pandemic to provide basic medical equipment to head Minister Ashok Gehlot and Minister of Health, Raghu Sharma. The government plans to import 1250 oxygen concentrators from Moscow, Russia, in partnership with Delmos Aviation, as part of its efforts to enhance medical oxygen in the state," said a spokesperson.
A significant milestone has been achieved in the Indo-Bangla railway project with the inauguration of the inaugural freight train connecting Bangladesh's Gangasagar to Tripura's Nischintanpur. This momentous event marks a significant step forward in strengthening the rail connectivity between the two neighboring countries. The new railway connection is set to enhance trade and commerce between India and Bangladesh, providing a more efficient and cost-effective mode of transportation for goods. It will not only boost bilateral trade but also promote economic development in the region by opening up new opportunities for businesses and industries. The Indo-Bangla railway project is part of a broader effort to improve connectivity and foster closer ties between the two nations. It is expected to play a vital role in facilitating the movement of goods and passengers, ultimately contributing to the economic growth and prosperity of both countries.
Omnichannel lifestyle brand The Souled Store has partnered with third-party logistics firm Emiza to manage its primary warehouse operations in Mumbai. The collaboration positions Emiza’s Mumbai warehouse as a central hub, managing orders from The Souled Store’s website, marketplaces, and offline stores across India. “This partnership marks a significant milestone in The Souled Store’s journey, enabling the brand to streamline operations and refocus on growth by partnering with Emiza as a trusted 3PL provider,” the company said. The strategic collaboration goes beyond standard logistics, providing services such as inventory management and order processing. The Souled Store has reduced its order processing time from 24 hours to just 12 hours, significantly enhancing customer satisfaction, a key factor in the competitive D2C market. Ajay Rao, Founder of Emiza, highlighted the value of the partnership, stating, “Their trust in our services underscores the value we bring, not just in warehousing and fulfilment, but in enhancing overall customer satisfaction. As India’s fashion e-commerce market is projected to reach USD 112 billion by 2030, our role is to provide the infrastructure and fulfilment expertise necessary for brands to thrive.” Aditya Sharma, Co-founder of The Souled Store, noted the impact of the partnership: “Emiza stepped in, providing exceptional warehousing and fulfilment services aligned with our commitment to delivering quality products. Their focus on optimising our fulfilment process has allowed us to cut order processing time by half, ensuring that our customers receive their orders faster.” With 27 fulfilment centres across 14 cities, Emiza is well-positioned to support The Souled Store’s expansion beyond metro cities, tapping into the growing consumer base in Bharat, the company added.
NX Logistics India Private Limited, a subsidiary of NIPPON EXPRESS HOLDINGS, INC., has inaugurated a new warehouse in Hoskote, located in eastern Bengaluru. The facility, which spans 16,608m², is designed to cater to the growing demands of Zepto, one of India’s largest and most prominent quick-commerce companies. Established in 2021, Zepto has swiftly made its mark by offering 10-minute delivery services across a wide array of products, from groceries to toys. The new warehouse will play a pivotal role in supporting Zepto’s fast-paced operations, housing a variety of goods including food, fast-moving consumer goods (FMCG), and household items. The location offers strategic access to key transport networks, ensuring efficient distribution across Bengaluru. Equipped with advanced data analytics, the warehouse will optimise logistics workflows, helping Zepto further streamline its supply chain operations in the region. The partnership between NX Logistics and Zepto was formally celebrated during an opening ceremony on December 9, 2024. The event was attended by key figures including Vinay Dhanani, President of Zepto, Madhusudhan G., Chairman of real estate partner Sumadhura, and Teruaki Nagoya, NX Group India Representative. NX Logistics India aims to expand its services both locally and globally, further strengthening its logistics offerings and contributing to the broader evolution of India’s supply chain and logistics sector. Through this collaboration, NX is poised to enhance Zepto’s logistics efficiency while supporting the rapid growth of the quick-commerce industry in India.
Walmart-owned Flipkart announced on Wednesday its plans to scale up hiring and expand distribution channels ahead of the upcoming Big Billion Days festival to capitalise on festive demand. The e-commerce giant launched 11 new fulfillment centers (FCs) across nine cities, increasing its total FCs in India to 83. The company is focusing on optimising inventory management, implementing warehouse automation, and streamlining supply chain operations to enhance efficiency. Flipkart plans to create over 1 lakh new jobs across various supply chain verticals, including inventory managers, warehouse associates, logistics coordinators, kirana partners, and delivery drivers. To support this growth, comprehensive skilling and training programs will be introduced for the new hires. “This includes enabling growth opportunities for our kirana partners, who play a role in ensuring festive deliveries even in remote regions PAN India. Our employee force forms the backbone of our Supply Chain, and this year, we are proud to increase this strength even further,” said Hemant Badri, Senior Vice President and Head of Supply Chain, Customer Experience, and ReCommerce, Flipkart Group. Flipkart’s parent company, Walmart, previously expressed optimism about the Big Billion Days festival. The retail giant highlighted that Flipkart achieved double-digit topline growth during the April-June quarter, with significant improvement in its contribution margin. Flipkart's strategic expansion reflects its commitment to meeting the festive season's demands while reinforcing its position as a leading player in the Indian e-commerce landscape.
Shipway, an e-commerce shipping aggregator supported by IndiaMART, has introduced ConvertWay, a new customer data and marketing automation platform specifically designed for the e-commerce sector. ConvertWay aims to address the growing challenges of high ad costs and customer acquisition costs (CAC) by enhancing website conversion rates and customer retention. "In today's market, where rising ad costs and customer acquisition costs make achieving high website conversion rates increasingly challenging, ConvertWay is poised to transform how businesses convert website visitors into paying customers and retain them longer," the company stated. Gaurav Gupta, Co-founder of Shipway, emphasised the platform's mission: "At ConvertWay, we are collecting billions of data points every month and with that data we are empowering businesses to build stronger relationships with their customers. We aim to democratise customer engagement for eCommerce by enabling all size merchants with sophisticated customer engagement tools." ConvertWay addresses key marketing challenges by focusing on several critical parameters: It provides merchants with potential buyers lists, ROI-focused conversions, and strategies to drive revenue from existing customers. It employs gamified popups and scratch cards to capture website traffic, facilitating faster conversions and effectively engaging visitors. It prioritises marketing budgets by using SMS and WhatsApp for intelligent segmentation, ensuring the right message reaches the right audience at the right time, boosting conversions by up to five times. It automates retention workflows, enabling brands to generate up to 50% of their revenue from existing customers through advanced segmentation and targeted messages. "ConvertWay distinguishes itself from other tools and competitors by focusing on first-party data, which is directly collected from customers to drive marketing strategies," the release stated. This focus is crucial as third-party cookies and data face increasing privacy restrictions. ConvertWay's AI-based segmentation tools empower businesses to build stronger customer relationships, ensuring timely and relevant communication. In a competitive e-commerce landscape, ConvertWay offers a comprehensive suite of tools to maximise conversions and unlock significant revenue potential for businesses of all sizes.
